At Famous Kayak Shop, we stand behind our gear as firmly as you stand in your kayak. If you’re not completely satisfied with your purchase, we’ll make it right with our straightforward returns process.

Our Return Promise

We accept returns within 15 days of delivery for most items in new, unused condition with original packaging. Your satisfaction is as important to us as proper paddle technique is to your stroke.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • PFD’s & Lifejackets with removed tags or signs of wear
  • Paddle Parts that have been installed or modified
  • Any products purchased during clearance sales

How to Return Your Item

Step 1: Request Authorization

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return

Sample Return Request Email:

Subject: Return Request for Order #12345

Dear Famous Kayak Shop Team,

I would like to return the following item(s) from my order #12345:

– 1x Touring Kayak (Model XYZ, Color: Blue)
– 1x Carbon Fiber Paddle (Size: 230cm)

Reason for return: Incorrect size ordered

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Package Your Items

Once approved, repackage your items securely in the original packaging with all included accessories. For kayaks and larger items, ensure all parts are properly secured to prevent damage during transit.

Step 3: Ship Your Return

Ship your return to:

Famous Kayak Shop Returns
3681 Water Street
San Francisco, US 94107

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Exchange Process

Want to exchange for a different model or size? Follow the return process above and include a note about your desired exchange. We’ll process the exchange once we receive your original item.

Refund Information

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Appearance on Statement: May take additional 5-10 business days depending on your financial institution

Shipping costs are non-refundable except in cases of our error.

Damaged or Defective Items

Received a damaged item or one with manufacturing defects? Contact us immediately at [email protected] with photos of the damage and we’ll arrange a replacement or refund at no cost to you.

International Returns

For customers outside the U.S., please contact us before returning any items. Some restrictions may apply based on your location.

Pro Tip from Our Paddlers

Before purchasing, check our sizing guides and product videos to ensure you’re selecting the perfect kayak, paddle, or accessory for your needs. Our customer service team is always happy to provide recommendations!

Questions about our policy? Reach out to our friendly crew at [email protected] – we’re here to help you get back on the water with confidence!